Privacy Policy

We collect information you provide directly, including your name, email address, phone number, and shipping address when you request a quote, place an order, or contact us.

We also automatically collect certain technical data when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages, through cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Send you quotes, invoices, and order updates
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

Essential cookies are required for the website to function. Analytics and marketing cookies are optional and only set with your consent.

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and fulfilling orders, including payment processors, shipping carriers, and email service providers.

All third parties are contractually required to protect your data and use it only for the purposes we specify.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting purposes.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@hofpack.com.

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy, please contact us at info@hofpack.com or visit our contact page.